We are the leading provider of consulting, systems integration and technology services for the digital marketing, publishing and advertising industries. With over a decade of experience in the marketing technology field we have a breadth and depth of experience that is unrivaled. We specialize in getting technology, people and processes to work in harmony, to maximize return on digital investments for clients.

We employ expert teams in offices around the world who maintain strategic partnerships with industry leaders and constantly strive to advance the state of digital marketing.

We are looking to add another top performer to our Web Analytics team. We require an Implementation Consultant, who will be based in our Buenos Aires office.
The purpose of this position is to customize web tracking code to client's exact business requirements and reporting needs, assist client to implement proprietary web tracking code throughout their website, and perform quality checks to ensure correct implementation

Although not a programming position, it is certainly a very technical position with constant customer interaction. This position includes all of the following aspects:
In-depth knowledge of client website, business model, and online marketing strategy
Heavy interaction and support on the phone with client employees all the way up to the VP level of Fortune 500 companies

EXPERT IN:
Internet and online marketing
Website analysis
JavaScript and other Internet technologies
SiteCatalyst product expert preferred
Project management
Technical writing

RESPONSIBILITIES:
Gather client business objectives using internal methodologies and tools
Client implementation training
Perform technical pre-assessment with client's IT personnel and assist in development of the risk assessment
Write logic necessary within client software to generate required values for implementation of Omniture technology
Coach clients throughout the implementation process
Ensure that clients complete their implementations on schedule
Document issues and best practices relating to specific platforms or configurations
Communicate constantly with customers throughout the contract lifecycle, escalating important issues where needed
Debug implementation problems, JavaScript errors, and product functionality
Maintain customer contact and daily status updates for all outstanding issues regarding implementation
Manage customer relationship to ensure that expectations are realistic and that the client is happy
Fully understand and document customer requests, and assign appropriate resources to resolve any issues
Coordinate with other department so ensure client needs are met to their satisfaction

REQUIREMENTS:
Excellent business communications English
Minimum 2 years Omniture SiteCatalyst experience (implementations, training, user support)
Omniture Certified Professional certification preferable
Strong technical skills (.asp, php, Flash, html, JavaScript, Java, CMS systems, etc)
Project management experience, large and small scale projects
Business development, technical sales support experience
Previous team lead or supervisory experience
Strong client facing skills- Must be self-managed, responsive, and dedicated to customer support
Exceptional organizational, presentation, and communication skills - both verbal and written
Demonstrated ability to deal with change and be a team player
Bachelor's degree

Special Consideration given for:
Strong client service experience
Degree in information systems or related field
Web development experience
ERP or other software implementation experience
Demonstrated exceptional customer skills from previous employment
Project management experience
Consulting experience
Demonstrated programming skills (with samples) in languages such as Perl, C/C++, CGI, Java, ASP, VBScript, or PHP

Please submit only resumes in English to jobs@acceleration.biz